Front desk
Online booking, confirmations and appointment reminders by text — plus the recall list, kept in a state where it can be worked rather than admired.
The whole practice, one system.
Booking, intake, prescriptions, work orders, recalls — and the messages that chase them.
Built for independent optometry and optical shops. Patient data is stored in Canada. OpticianOS is early software, currently in private trial with one practice in British Columbia.
What it handles
The work a front desk actually does.
Clinical records
Intake forms, exam history and prescriptions, held against the retention rules the practice already follows.
Dispensing
Work orders, lab status and frame inventory, so the order a patient is phoning about has an answer attached to it.
Point of sale
Square, Clover and Shopify POS connect per location — a two-store practice keeps a separate merchant for each. Payouts go from the processor straight to the practice's bank.
Visibility
Google Business Profile, Search Console and Analytics pulled into one weekly picture, instead of three dashboards nobody opens.
Assistance
Drafting and summarising for staff, with patient records walled off from the AI providers entirely. Staff review anything before it reaches a patient.
Where the data lives
Specifics, not assurances.
Residency
Patient data is stored on servers in Toronto, Canada, and encrypted in transit.
Backups
Encrypted on our own server before they are uploaded anywhere, so the storage provider holds ciphertext it cannot read. Restores are rehearsed, not assumed.
Artificial intelligence
Patient records are blocked from reaching AI providers at the network boundary, and the assistant has no tools that read them.
Payments
Card data is handled by the payment processor. OpticianOS never stores card numbers and never holds a practice's funds.
The full account — including every third party that receives data and why — is in the Privacy Policy.